Still awaiting bank account closure request feedback after reporting a death

Having been a Capitec Bank customer for years, I am surprised at the shoddy service received when attempting to close my father's bank account after he passed away in November of 2022.

I received the initial response from Capitec agent Silindile Mchunu on the 21st of December 2022, who escalated the matter to the Deceased Estate Department. However, to date I've not had any additional feedback from them at all regarding the resolution of this matter.

While I am a fan of Capitec and their services in general, I am very disappointed in the lack of service received in this particular matter. I've no idea what the issue might be - if I had, this matter would not have ended up on Hello Peter in the first place.

Shoddy service from an otherwise decent banking institution.