Steve Madden **** website

I recently bought sneakers and a bag from Steve Madden ,on the 8th of July. I later then discovered that it’s a **** website (****mers). I called capitec to assist me to reverse/cancel the transaction on the day but I was told that I should wait for 30-days before I can be assisted. Please help us a lot of people are being ****med by these people and majority of us are capitec users, but we not finding any help from you guys. Please assist me in this regard.