*****sters

I took a life cover with them in November 2024, I have been paying my premiums and I ended up not being able to make payment for 3 instalments due to financial issues.

This morning I received a text saying that my policy has lapsed. I took the liberty of calling them to make a payment arrangement for the end of May 2026 and I was told "the account is inactive and there's no way I can make an arrangement to pay the premiums this month, I then asked if they will pay back all the money that I've paid thus far and the consultant advised unfortunately they won't pay it back meaning I've forfeited the money that I've paid. I took this policy for my children and now I'm at a loss solely because I missed 3 instalments.