#*****ingMoney #WorstService

So, <br> I have a personal loan at Capitec Bank. The agreement is that the debit order for the minimum amount owed is supposed to be deducted on the date of salary. In my case, that is the 25th of each month.<br> <br> 1 - Capitec debited my account on the 17th of Jan. Premature is an understatement.<br> 1.2 - Capitec was unable to refund into my FNB account, so the payment was reversed into my Capitec Savings account - which meant I had to transfer it back to FNB.<br> 1.3 - Over the phone, I ask them to make sure that the correct date of debit is adhered to. <br> 2 - I get SMSs that my account is in arrears on the 27th of Jan.<br> 2.1 - I call them, and they assure me that the amount will be debited that day.<br> 3 - I get an SMS on the 29th that my account is in arrears.<br> 3.1 - I call and they advise me to withdraw the amount and pay it at PnP. Not going to happen. #crime<br> 3.2 - I speak to supervisor and he assures me that the payment will go through and we set up a manual transfer from my Capitec Savings.<br> 4 - The amount owed was double debited about 30min apart.<br> <br> I am astounded at the total ineptitude of your bank and the whole experience I have with you. Why can't you do it right ?! FIX IT !!!