JP
Julie P
1 reviews | Active since Aug 2016
17 Dec 2020, 07:31
*****ING OUR MONEY WHEN WE ARE NOT LOOKING!!!
On the 2nd of Dec i contacted the call centre to request a recall. On the 15th Dec the fees of the recall is deducted from my account but the actual refund doesnt even reflect in my account. To top it up i get charged for an sms i didnt even get. people we have to look at what are we being charged for. You guys are worse than some of the bigger banks. They atleast give you an amount of free transactions before they start charging you. Capitec say "We are the cheapest" To hell you are not. All i want today is my full refund and i want it in my account today. I have bills to pay and i will not be charged for **** all the time. I want my money back today!!
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Replies (2)
Capitec Bank's replyOfficial
17 Dec 2020, 12:34Good day Julie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Dec 2020, 12:34
Official
Good day Julie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JP
Julie P's updateReviewer Update
21 Dec 2020, 12:35Good day
It is me again. I have been contacted by someone from Capitec, but to date no answer to my request yet. Last week after writting this review. When i asked why this is taking so long to be processed as it was said they have to investigate and that the person working on my request was "politely on leave"..what a joke!! It is day 13 and to date NO response. I sen an email this morning, but it is afternoon and i still didnt get a response. If anyone other than Capitect staff are reading this who is a Capitec client, guys please have a look at your charges on your bank statements.. Start with using a fine toothcomb going over your transactions...
It is me again. I have been contacted by someone from Capitec, but to date no answer to my request yet. Last week after writting this review. When i asked why this is taking so long to be processed as it was said they have to investigate and that the person working on my request was "politely on leave"..what a joke!! It is day 13 and to date NO response. I sen an email this morning, but it is afternoon and i still didnt get a response. If anyone other than Capitect staff are reading this who is a Capitec client, guys please have a look at your charges on your bank statements.. Start with using a fine toothcomb going over your transactions...
JP
Julie P's update21 Dec 2020, 12:35
Reviewer Update
Good day
It is me again. I have been contacted by someone from Capitec, but to date no answer to my request yet. Last week after writting this review. When i asked why this is taking so long to be processed as it was said they have to investigate and that the person working on my request was "politely on leave"..what a joke!! It is day 13 and to date NO response. I sen an email this morning, but it is afternoon and i still didnt get a response. If anyone other than Capitect staff are reading this who is a Capitec client, guys please have a look at your charges on your bank statements.. Start with using a fine toothcomb going over your transactions...
It is me again. I have been contacted by someone from Capitec, but to date no answer to my request yet. Last week after writting this review. When i asked why this is taking so long to be processed as it was said they have to investigate and that the person working on my request was "politely on leave"..what a joke!! It is day 13 and to date NO response. I sen an email this morning, but it is afternoon and i still didnt get a response. If anyone other than Capitect staff are reading this who is a Capitec client, guys please have a look at your charges on your bank statements.. Start with using a fine toothcomb going over your transactions...