KS
Khethiwe S

1 reviews | Active since May 2018

30 May 2018, 07:15

*****ing my money from my account

Capitec just mixed up all the transactions in my account as well as the dates of purchase and took all my and left me with nothing I really do not understand what is happening into my account even if i take a look at my bank statement it doesn't make sense they brought old purchase on the wrong date my purchase at ocean busket was on the 26th of May I didn't use my card for any purchase on the 30th and I didn't have any pending transaction beacause I check my balance each time the purchase is done my balance should be R600 and some change but is only R182 I have been banking with capitec for years but what is happening to me this time is real off they should check all the transactions accordingly and refund my money I'm not rich I count every single cent I spend I know what should be remaining into my account

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Replies (1)
Capitec Bank
Capitec Bank's reply30 May 2018, 11:53
Official

I acknowledge your posting, and have referred it to Alfonso Florence for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank