LK
Louwrens K
1 reviews | Active since Mar 2016
08 Jun 2026, 13:34
Stay away from Capitec
My account whas flagged twice for "*****ulant" activaty, once it was my son, he diffinately will not report my account as *****ulent, and the second person, I didn't know, I didn't give him my account details, nor did I do business with him. The "*****" department reported back that they could not find any proof of any fruadulant activatity and would re-open my account, after I was requested to send them reasons for all activaty on my account. Keeping in mind I have a Capitec Speed point, this should be an indication that I am doing business on my account (we do markets with the machine). My account has been closed completely, according to them, it is due to activities on my account that does not agree with there policy's, what policy's I have no idee, my money in my account is ****** by them, I can't get bank statements.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
08 Jun 2026, 14:38Hello Lourwrens.
Thank you for bringing this to our attention, and I’m really sorry to hear about your experience — I understand how frustrating and concerning this must be.
When an account is flagged for suspicious or unusual activity, the bank is legally required to review it in line with regulatory and internal risk policies. In some cases, even if no ***** is confirmed, the account may still be closed if the activity does not align with the bank’s terms and conditions or risk appetite.
Please note:
The decision to close an account is made after a thorough internal review
Unfortunately, specific policy details or reasons are not always disclosed for security purposes
Any remaining funds in the account are not forfeited — they will need to be handled through a formal withdrawal or claims process
Regarding your funds and statements:
👉 You will need to contact the relevant department directly (or visit a branch) to request:
Access to your bank statements
Guidance on how your remaining funds will be released
Capitec Bank's reply08 Jun 2026, 14:38
Official
Hello Lourwrens.
Thank you for bringing this to our attention, and I’m really sorry to hear about your experience — I understand how frustrating and concerning this must be.
When an account is flagged for suspicious or unusual activity, the bank is legally required to review it in line with regulatory and internal risk policies. In some cases, even if no ***** is confirmed, the account may still be closed if the activity does not align with the bank’s terms and conditions or risk appetite.
Please note:
The decision to close an account is made after a thorough internal review
Unfortunately, specific policy details or reasons are not always disclosed for security purposes
Any remaining funds in the account are not forfeited — they will need to be handled through a formal withdrawal or claims process
Regarding your funds and statements:
👉 You will need to contact the relevant department directly (or visit a branch) to request:
Access to your bank statements
Guidance on how your remaining funds will be released
LK
Louwrens K's updateReviewer Update
08 Jun 2026, 14:50The reason is that I have a extra savings account that I transfer money to, for security reasons for myself. Nobody ever said that you are not allowed to do that. I have emails were you are confirming that I will not get my money. I was told at one stage that I can go to an ATM to withdrawe the funds. I stay more than an hours drive from the nearest town, and you gave me 24 hours to do this. Getting my statements I am suppose to be able to confirm that it is me apply for the statements on the app, but I am not allowed to go on the app so how would you like me to do that. And because you have the right to close an account without giving any reason, is the reason I am informing everybody NOT TO OPEN AN ACCOUNT WITH CAPITEC.
LK
Louwrens K's update08 Jun 2026, 14:50
Reviewer Update
The reason is that I have a extra savings account that I transfer money to, for security reasons for myself. Nobody ever said that you are not allowed to do that. I have emails were you are confirming that I will not get my money. I was told at one stage that I can go to an ATM to withdrawe the funds. I stay more than an hours drive from the nearest town, and you gave me 24 hours to do this. Getting my statements I am suppose to be able to confirm that it is me apply for the statements on the app, but I am not allowed to go on the app so how would you like me to do that. And because you have the right to close an account without giving any reason, is the reason I am informing everybody NOT TO OPEN AN ACCOUNT WITH CAPITEC.
LK
Louwrens K's updateReviewer Update
08 Jun 2026, 14:50O and the branch can't do anything, as the account has been closed.
LK
Louwrens K's update08 Jun 2026, 14:50
Reviewer Update
O and the branch can't do anything, as the account has been closed.