MS
Muhammed S

1 reviews | Active since Jun 2024

14 Jun 2024, 12:19

STAY AWAY FROM CAPITEC BUSINESS BANKING Worst business banking suite ever

Do not I repeat do not! Choose Capitec Bank for business banking the worst experience a business can have, they offer no assistance with call center agents who only apologise for the difficulty they offer you while not providing any resolve.

I missed an opportunity to sign a client as I needed to transfer funds into an international account all the while being told that I require a BP ID for payments which was supposed to be activated when I opened the account.

I put in this application 2 weeks ago signed all their documents and had no feedback, when I contacted the "business relationship agent" she offered no assistance.

I repeat myself take your business transactions to a different more suitable bank who will understand your business needs and requirements and be able to assist with no loss of income.

Absolutely appalling for a credit financial service provider to offer such low grade services for businesses.

You will have endless issues and end up failing your clients , suppliers and partners.

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Jun 2024, 14:41
Official
Hello Muhammed

In response your complaint, kindly refer to our telephone conversation held on 21 June 2024 / email correspondence sent to you on 21 June 2024, as outcome of complaint. 

Please feel free to contact us directly should you have any other enquiries relating to the matter. 

Kind regards, 

Capitec bank