STAY AWAY FROM CAPITEC

By all means possible, stay away from this bank. I reported two *****ulent card transactions on my card on the 9th of November when it just happened. It took days for a agent to come back to me. Bottom line is I was told the bank cant assist me as the transactions were considered as " Friendly *****". WOOOW CAPITEC !!! You even have some fancy name for it. Anyway I requested Mbuyiselo to send me an email with the reason for the dispute decline on Friday, he promised to do before 19h00. Well I am still waiting for it. He told me that the bank cannot send the request to mastercarrd as it will be sent back then later changed the story to, they have sent it and it was returned back. So which one is it?? I was not asking the bank to refund me rather to hold transactions that were done *****ulently on my card. I am now in a foreign country with a card that was stopped and no money. Well done capitec, you are the best retail bank in the world.