Stay away from Capitec

Non-existent customer care. I made an online purchase on the 30.10. 2025 using Capitec card. On the 19.11. Capitec deducted double amount for the same transaction. Their system shows that the pin was not provided and authorisation was not given for the second transaction. Yet, the transaction went through. I reported the incident and that's when the trouble started. I spent every day on the phone trying to clear this up. Agents were all saying that the merchant charged twice. They called the merchant, merchant confirmed only one transaction. I called the merchant, merchant confirmed only one transaction. Agents closed the incident as solved. I called again and email the customer care department. I received the official letter from Capitec that the merchant banked twice and I must refer to merchant. They also told me to physically go to the merchant and get the proof that they charged me only once. I even did that. I have the proof that the merchant charged only once. This is still not good enough for Capitec and for my money to be released back into my account. Since they closed the incident, they now opened a new one that needs to be under investigation (AGAIN). The Capitec bank deducted the funds from my account without my authorisation a month ago, and even though all the proof has been provided, they still need to investigate. I cannot see the end of this. Just want my money back.