Statements

Good day<br> <br> when i initially took out the loan, i requested to receive my statements on a quarterly basis, however I have never received any statements.<br> <br> I called into the call centre and advised them of this and I was told that I would have to go to the branch to get a statement on my loan, as they would have to verify me, I then asked the agent why should I it was good enough for you to do a telephonic contract with me but you cannot send me a statement, I even suggested posting it to the address which you have on the system for me, however this was never done.<br> <br> I was finally assisted by the consultant who did the loan contract with me, but once again to date i have not received my statement. It is my right to receive a statement to see how everything is progressing. Why is it so difficult to just send me my statement.<br> <br> So can someone please get back to me and sort this out so that i can receive it regularly and don't tell me to go into a branch to do this, perhaps I should place a stop order on my account and state that with each and every time you want to deduct to first verify yourselves.<br> <br> Sincerely Yours<br> Miche May