Statement - Incident# ***7

It is highly embrassing for a bank that claims we help clients bank better live better... Funnily an employee made an error on my account and now I am suffering the consequences. Instead of me getting what's due to me I get told an employee made a mistake and there is a new contract that changes the old one... I ddnt sign for it nor agree telephonically to anything as I was not even informed of the changes. Today I suffer in hunger because well, I chose "to bank better, live better" To even think how much airtime I have spent already to get this solved, how much frustration this has caused me yet again nothing is done satisfactorily I'm still standing here with a painful heart and a lot of regrets. If I was at a point to say I could recommend Capitec anywhere my recommendation would be a shut mouth I'm sure that would speak volumes on its own. After 5 days waiting for my funds, I get sent a statement something I have access to via the app. Is this really an insult? Because even if this was bound to be a joke there is nothing funny about it. How do you really expect us to trust you going forward if this is the level of service we will receive from your so-called trained employees?this is utter embarras*****t