Starting to view my bank

I had an issue with a debicheck that went off my account that the bank couldn't reverse, I asked the consultant at the Eldorado Park branch to ensure that ALL debits that are active on my account are authorized and to cancel ALL debicheck payments are cancelled and I was assured that it is done. I parted with the money that was taken off my account coz the people who debited didn't want to refund my money. Today I find another debicheck payment of R1000 was taken by another company and I am really disgusted in the fact that Capitec assured me that it wouldn't happen unless I authorize or sign up for new debits. I am not writing the R1000 off. Capitec must find a way to reverse or reimburse me.