*********** Staff. Useless Bank

Absolutely useless and ***********.

I received a settlement letter and pay my loan in full less than 10 minutes later.

I was waiting for a paid up letter but instead got an outstanding amount. Capitec made a mistake. I paid the amount in full but they captured it incorrectly. I have sent the proof of payment numerous times. Tracey Paulson was supposed to sort my query out. She has not responded to one follow up email. She does not answer her phone.

The call center staff can't seem to comprehend that I do not have an account with Capitec I only have a loan. After this experience I will never have a Capitec account and I will definitely make sure everyone else knows what level of service to expect.