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1 reviews | Active since Jul 2016

09 Nov 2020, 11:03

Staff swearing me and my girlfriend

On Saturday afternoon me and my girlfriend went to Capitec Brooklyn branch to increase her credit limit. The consultant told her what documents we required and we left to get the documents.

Upon returning with the documents a different branch consultant helped us named Leletie. The consultant gave us an extreme attitude and did not want to help us with the documents we had ready for them as explained by the previous consultant we saw there earlier the day.

I continued to tell Leletie that her attitude towards customers stinks and she should adjust it. Upon walking away the consultant continued and actually swore both me and my girlfriend saying well "ef" you.

This is completely unacceptable having a customer facing employee working in your branch swearing your customers.

I do not want this to go unnoticed and expect Capitec to also follow up accordingly by getting rid of employees swearing at their customers in their branches. I did report the incident at the front desk of the bank as well.

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Replies (1)
Capitec Bank
Capitec Bank's reply09 Nov 2020, 12:40
Official
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank