1 reviews | Active since Feb 2021
*********** Staff & Poor service
I went to Capitec Business in Camaro Crossing on the 6 April to change my OTP number as I called the call Centre 4 times and not a single consultant told me I had to go to the bank to change until I called the 5th time honestly the most unless call center you can go through that is so ***********.
I was told at the bank that the change would be done on Monday 8th April, but Nothing was changed, I called the branch and they told me to give it until Tuesday 9 April and still nothing was done and when I tried calling after Tuesday the branch stopped taking my calls and the guy that was assisting cuts the call when it transferred to him.
I called the call center as the Branch is no longer taking my calls and they stated it was changed on their side yet I have not received the SMS that said I would once it was changed and I still can not access my account for 3 weeks now and have payment to make and they have this I don't care attitude to it which is sad because when it is a business it should be highly prioritized and they only reason we are with them is that we are forced to have an account with them if you want to use the card machine.
I have never had these issues with FNB, if I call or go to the bank the issue is dealt with immediately. I had an issue where both the Capitec & FNB card was ****** and Capitec kept transferring me to different departments which took 30 minutes whereas FNB assisted me in less than 5 minutes.
This alone shows how *********** the staff at Capitec is.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Every time I can they tell me 24 to 72 hours for something that is not my fault and that is not even guaranteed because you will call again and the same thing. No matter how many times I have stated that I need that money to pay the account because I have a business they do not give you any other option but to cancel to access your money and when you try to cancel then all of sudden they want to help but still don't they just waste your time.
I get calls from the complaints department every 3 days asking the same thing but nothing comes of it. I have access to it from a different platform which I use to transfer into my FNB account to make payments to my suppliers.
I do not understand why Capitec would open a business section and provide an even worse service to businesses than they do to their everyday customers. They have the most *********** people working in the call center and branches all they do is avoid trying to help you and just tell you it would take this long and do nothing about it until you call again and they keep doing that.
I honestly don't understand where Capitec finds its staff. Maybe they just hire people who have a don't care attitude and it is sad coming from someone who works in a call center and tries to help clients every day.
The consultant app**** for this position knowing what it was and maybe if you help the client your workload would be a lot less than more because it is always the same client calling back who was not assisted or did not get help which makes your workload a lot more less maybe look at from that view.
Every time I can they tell me 24 to 72 hours for something that is not my fault and that is not even guaranteed because you will call again and the same thing. No matter how many times I have stated that I need that money to pay the account because I have a business they do not give you any other option but to cancel to access your money and when you try to cancel then all of sudden they want to help but still don't they just waste your time.
I get calls from the complaints department every 3 days asking the same thing but nothing comes of it. I have access to it from a different platform which I use to transfer into my FNB account to make payments to my suppliers.
I do not understand why Capitec would open a business section and provide an even worse service to businesses than they do to their everyday customers. They have the most *********** people working in the call center and branches all they do is avoid trying to help you and just tell you it would take this long and do nothing about it until you call again and they keep doing that.
I honestly don't understand where Capitec finds its staff. Maybe they just hire people who have a don't care attitude and it is sad coming from someone who works in a call center and tries to help clients every day.
The consultant app**** for this position knowing what it was and maybe if you help the client your workload would be a lot less than more because it is always the same client calling back who was not assisted or did not get help which makes your workload a lot more less maybe look at from that view.