1 reviews | Active since Jul 2016
Staff not interested in being at work
<p>My wife and I went to Capitec The Grove to get her a new card. Very politely she was asked to show proof of residence. We ran over to FNB to get the information required. Once we came back around 17:15, the lady who helped us at first at Consultant 8 wasnt there anymore.</p> <p>In the mean time another staff memember who was situated at Consultant 4 took a look at the remaining 8 customers in the que and shook her head. She got up and left her desk with her handbag and belongings.</p> <p> </p> <p>After a torturing 40 mon in this bank thats nearly as hot as the Kalahari Desert we were helped.</p> <p> </p> <p> </p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Ruan
As per our telephone conversation, you confirmed being happy with the explanation provided in closure of this matter and re-assured that Capitec bank value you as our potential client.
Kind regards
Donorique ( Complaint Management Office)
Hi Ruan
As per our telephone conversation, you confirmed being happy with the explanation provided in closure of this matter and re-assured that Capitec bank value you as our potential client.
Kind regards
Donorique ( Complaint Management Office)