*********** staff /Misleading Information

I needed a debicheck mandate canceled against a *****ulent company that had ****med me .

Upon my arrival to this branch, I raised my concern to an employee that was issuing tickets into the bank .He then told me that Capitec is unable to do this. I then questioned him, unable to answer he gave me a ticket for futher assistance.

The bank had just opened so I was assigned to a consultant within 5 minutes. I raised my concern again. The consultant he immediately said we need a cancelation letter from the *****ulent company. I have attached screenshots of the information provided by the Capitec website to its clients regarding canceling a debicheck mandate.They don't include this information. Due to this misinformation I couldn't be helped at that time .

The consultant tried to call the *****ulent company (Their contact information was found from my Capitec banking app) after failing to cancel anything from his computer desktop.

He then said "The debit date was for 23rd of August and it didn't go out , you shouldn't worry because today is the 24th of August".

I then explained the term Tracking to him. He then said "That's nothing come back if they take the money out your account we can then dispute it".

I'm certain that I've been mislead by *********** Employees that show no empathy to their client's.

I now have to wait for a *****ulent company to debit my account in order to helped?

This will definitely be my last month using Capitec Bank. I will also never recommend their service to anyone.