Staff Member Stuffs Up Royally, causing a major inconvenience

Where to begin? Deep Breaths.

We needed to set up a power of attorney for my dying father's bank account. My mother and I along with my bed ridden father had to make our way to Capitec on the 29th of November 2017 to get this all sorted.

We had the unfortunate luck of being helped by Kuhle.

Long story short... Despite my mother mentioning what needed to be done regarding a POA multiple times. All Kuhle did was make her a secondary/supplementary card.

He then linked the secondary card to a FIXED DEPOSIT ACCOUNT! It explains why we couldn't use my father's account to draw money to pay for the frail care that he now has to stay in.

WHERE WERE THE CHECKS AND BALANCES?

We went back to Capitec to figure out what was going on but all the paperwork created on that day has conveniently gone missing from their filing?!?! so they couldn't help us. It took them 20 minutes just to give us the name of the guy that helped us (he slipped away into the backroom somewhere never to be seen again) We needed it so we could escalate our complaint.

Client services then phoned us and said they cannot issue a new working card without my father's consent but mentioned that they could transfer my father's entire savings to us? How does that work? You cant give us a bank card that works but you can transfer his entire savings?

DOES ANYONE KNOW HOW TO DO THEIR JOB CORRECTLY? well with 2 weeks of training for their staff I seriously doubt it!