*********** staff/ ineffective bank

This bank do not care about customers . I sent complain and they responded by saying we already aware of your complain and has been resolved. The transaction I enquired about is still on hold and received an SMS 2 months back to say the case has been completed and closed. Now recently when I enquire reason transaction is stil on hold was told I must call the person who reported it to ask them to do affidavit so hold can be removed. I went to bank several time and was told at some point I must do affidavit, I did it and submitted. But the big question to me is if there is a case and it was completed and closed why people still have to do affidavit. I believe they where supposed to have told us before they close the case . *********** staff I guess. Thank god I never dreamt of moving my salary to Capitec. You might wake up and find all your salary had vanished and when you report they already know . It means it's them (the staff) who is doing all this things.