Staff incompetence and pathetic service
In November 2021 I made a huge mistake of moving to Capitec Bank. I went into Festival mall branch to switch all my debit orders. To my surprise in December 2021, Capitec still went and debited my old account in FNB. I called them nicely to rectify this error and it was confirmed that it's done. On 24th January 2022 Capitec did the same thing and debited by old account. I called and spoke to Lindiwe Sithole this morning on *** and she clearly said she is unable to fix the error on the system.
This is shocking that she couldn't even transfer me to someone who can do it. Now I am negatively going to be affected by this in Trans union due to poor service and incompetence.
Can you guys do something about this urgently please.
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Capitec Bank's replyOfficial
25 Jan 2022, 11:32Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply25 Jan 2022, 11:32
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
's updateReviewer Update
28 Feb 2022, 14:26It is very disappointing that after all your promises, this matter is still not resolved to date! Even after I called your contact centre on 17th February and spoke to Robin who confirmed that all is in order! Today (28/02/2022) I received a call from Thobeka Sithole who one of your consultants asking why my debit order was not paid!!. I am very irritated now because Capitec is busy damaging my ITC report with all these competencies.
If this matter is not resolved in 12 hours, I will be forced to move back to my previous bank which knew what they were doing!
If this matter is not resolved in 12 hours, I will be forced to move back to my previous bank which knew what they were doing!
's update28 Feb 2022, 14:26
Reviewer Update
It is very disappointing that after all your promises, this matter is still not resolved to date! Even after I called your contact centre on 17th February and spoke to Robin who confirmed that all is in order! Today (28/02/2022) I received a call from Thobeka Sithole who one of your consultants asking why my debit order was not paid!!. I am very irritated now because Capitec is busy damaging my ITC report with all these competencies.
If this matter is not resolved in 12 hours, I will be forced to move back to my previous bank which knew what they were doing!
If this matter is not resolved in 12 hours, I will be forced to move back to my previous bank which knew what they were doing!