SS Legal Cover ********** debit orders

I have had transactions going out of my bank account and when I called the service provider to send me proof that I signed up for their services or even a portfolio showing what services are they offering me they failed to do so, then I asked to have my services canceled. This has not happened. This company has been identified as a ********** company and has been doing debit unauthorized debit orders on people's accounts, why is Capitec allowing this?