DP
Dr P
1 reviews | Active since Nov 2011
17 Jun 2019, 12:34
Spurious cancellation and suspension of my app
My Capitec bank app was cancelled without my knowledge by an unknown, malicious individual. The call centre lady (Internet) Candice Butterson was very polite but please could a Capitec executive explain how this could have happened without any notification or warning? This really inconveniences me as I am a senior citizen who has health issues. Interestingly I received an sms to inform me that I was speaking to the Capitec call centre while I was doing so. That is good.
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Replies (2)
Capitec Bank's replyOfficial
18 Jun 2019, 10:23I acknowledge your posting, and have referred it to Nandipha Mafoumba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply18 Jun 2019, 10:23
Official
I acknowledge your posting, and have referred it to Nandipha Mafoumba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
02 Jul 2019, 08:40Good day Dr Deena
As per our telephonic conversation the matter has been resolved.
Should you have any further questions is this regard you may contact me directly.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply02 Jul 2019, 08:40
Official
Good day Dr Deena
As per our telephonic conversation the matter has been resolved.
Should you have any further questions is this regard you may contact me directly.
Kind regards
Complaint Management
Capitec Bank