SPITEFULL AND UNWILLING TO ASSIST CLIENTS

I went into the branch to get a small loan and to apply for a credit facility. the branch gives me a number to call because they cannot assist me, aparently when you have a split salary only the number ***can help. this was on saturday 3 september 2022, now. people dont ask for loans just because they want money. I needed this loan to pay for a hospital deposit because my daughter fell off a horse and broke het neck and needed emergency surgery... today 8 september 2022 I still have not received ANY assistance from Capitec. I have called them more than 5 times and they say they need to do an employment confirmation. the number on my payslip is for the Head office directors. I have explained this to the call centre 5 times! i am the seniour HR manager I have given them the correct number 5 times! they recon they are not allowed to use any other numbers than what is on the payslip [after i have explained to them there will NEVER EVER be answer on the number unless its payrun. i am the HR manager and have the number for all the HR administrators offices in the company which they can call. i even gave them the owners number. THIS IS BLATANT SPITEFULNESS AND UNWILLINGESS TO ASSIST YOUR CLIENTS!!!!!!!!!!!!! THANK YOU CAPITEK FOR ENSURING MY CHILDS PARALISYS FOR THE REST OF HER LIFE!!! ****S!