Spiteful staff

I went in to Capitec bank in the Matlosana Mall to assist my father who was already in the bank. As I walked in the woman at the entrance addressed me as "Mrs". I corrected her and asked her to address me as "Miss" as I am not married. After which her attitude clearly changed to an uncooperative one. She asked me to sanitize my hands. I was holding two cans of closed cold drinks and straws. I put down the cold drinks on the counter but was not comfortable to put down the straws on a frequently touched surface. This however, still left my hands open enough to spray down with the sanitizing liquid as well as to move the straw to the other hand so both my hands can be sprayed thoroughly. The lady then refused to sanitize my hands and denied me access to the bank. I was cooperating with all COVID guidelines. I am shocked at Capitec's customer service. It really does seem to have gone down the drain.