TJvR
Tricia Janse van Rensburg
1 reviews | Active since Jun 2015
23 Jun 2015, 15:46
Special Clearance
On 15/06/2015 my mother banked a cheque for me and my siblings that we have been waiting for very long. As we need the money urgently she asked for special clearance and at first the lady said \you cant"then asking for assistance she got the cheque banked and the said it will take 3 to 10 days then said no 4 to 10 days. Then my mother went and banked the other cheques at ABSA for my brother and sister"
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Capitec Bank's replyOfficial
23 Jun 2015, 16:11Hello tricia10,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply23 Jun 2015, 16:11
Official
Hello tricia10,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank