MN
Mark N
1 reviews | Active since Mar 2009
29 Sept 2020, 18:18
Spam/robocalls
I’ve received several robocalls where the voice indicates that it is from Capitec. I’ve been in contact with several people from Capitec from Rodwyn to Nazley etc. I would like to know who they sold/have my details to. I’ve asked for proof that I subscribed to their marketing communications and have not received anything. I have also informed and instructed them that it is ******* for this to continue. All I receive is an email response and a call days later without any further feedback. It’s disgusting service and totally inappropriate.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
30 Sept 2020, 09:47I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply30 Sept 2020, 09:47
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
MN
Mark N's updateReviewer Update
30 Sept 2020, 15:56I’ve already communicated officially on 8th September 2020, now It will be a month and I’ve still not had a satisfactory resolution. Pray tell what is your complaint management going to do when this relates to an ******* activity of Capitec?
MN
Mark N's update30 Sept 2020, 15:56
Reviewer Update
I’ve already communicated officially on 8th September 2020, now It will be a month and I’ve still not had a satisfactory resolution. Pray tell what is your complaint management going to do when this relates to an ******* activity of Capitec?
MN
Mark N's updateReviewer Update
08 Oct 2020, 12:57It seems like my communications were not read.
Capitec, it’s simple; you engaged a party to market to me, please provide details of that company in order for me to address. Please stop marketing to me, I don’t want it and have never selected it.
Capitec, it’s simple; you engaged a party to market to me, please provide details of that company in order for me to address. Please stop marketing to me, I don’t want it and have never selected it.
MN
Mark N's update08 Oct 2020, 12:57
Reviewer Update
It seems like my communications were not read.
Capitec, it’s simple; you engaged a party to market to me, please provide details of that company in order for me to address. Please stop marketing to me, I don’t want it and have never selected it.
Capitec, it’s simple; you engaged a party to market to me, please provide details of that company in order for me to address. Please stop marketing to me, I don’t want it and have never selected it.