CP
Christian P
1 reviews | Active since Jul 2011
12 May 2022, 11:03
Spamming and not listening
Getting spammed --- for the last week I receive daily email telling me that "We notice that your account has been inactive for a long time. If you don’t start transacting, ..." from capitec bank, despite regular activity in terms of transactions. When I try to contact the ClientCareCentre (@capitecbank.co.za)--- silence, nothing not even acknowledging that they received it. That is costumer care at its worst. If that is your attitude to your clients I am not sure that you are trustworthy bank at all.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
12 May 2022, 15:45Good day Christian
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 May 2022, 15:45
Official
Good day Christian
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CP
Christian P's updateReviewer Update
14 May 2022, 12:40Dear Capitec,
it is passed the promised "next business day"
I received the next spam email and I have to say your reply is not even living up to your standards, as it is stated on the webside. I quote:
"In the event of a complaint, once we have received it, we will:
it is passed the promised "next business day"
I received the next spam email and I have to say your reply is not even living up to your standards, as it is stated on the webside. I quote:
"In the event of a complaint, once we have received it, we will:
- Acknowledge your complaint and give you a reference number
- Contact you within 24 hours to provide you with feedback
- Try to resolve the matter and keep you informed
- Escalate your complaint further should we not be able to
resolve it to your satisfaction"
CP
Christian P's update14 May 2022, 12:40
Reviewer Update
Dear Capitec,
it is passed the promised "next business day"
I received the next spam email and I have to say your reply is not even living up to your standards, as it is stated on the webside. I quote:
"In the event of a complaint, once we have received it, we will:
it is passed the promised "next business day"
I received the next spam email and I have to say your reply is not even living up to your standards, as it is stated on the webside. I quote:
"In the event of a complaint, once we have received it, we will:
- Acknowledge your complaint and give you a reference number
- Contact you within 24 hours to provide you with feedback
- Try to resolve the matter and keep you informed
- Escalate your complaint further should we not be able to
resolve it to your satisfaction"
CP
Christian P's updateReviewer Update
03 Jul 2022, 14:41Juan, a Complaint Management Officer from the Complaint Services solved my problem at the end. It took a while but it was sorted.
CP
Christian P's update03 Jul 2022, 14:41
Reviewer Update
Juan, a Complaint Management Officer from the Complaint Services solved my problem at the end. It took a while but it was sorted.