1 reviews | Active since Oct 2016
South Africa’s Best Bank. INSULT!!!
<p>Spending more than 7 and half hours in a branch after. Sitting in a branch on the 3rd of November 2016 spending 4 and hours and then being told to go home and wait for the specialist to return with NO CARD no means to access my cash NOTHING. </p> <p> </p> <p>Spent antoher 3 hours in the branch where I was able to atleast get my debit card back. with an approved credit card with a zero balance now. AGAIN BEING TURNED AWAY. I as a client have to wait 3 days to a week for YOUR COMPANY to trace the funds! never in my life have I came across something so pathetic. because no IT Specialist is working over the weekend. How can SA's Best bank not have a specialist working over a weekend. as if there is never any struggles over weekend</p> <p> </p> <p>I have been a capitec client for a long time, and at this stage have no urge to further do business like this. </p> <p> </p> <p>This is ridiculous!!</p>
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
You do not understand, I do not have 3 working days, as you now cancelled my active credit card, still with a ZERO balance, that I use to access my saving account? I do not have another 7 and a half hours to go and sit in the branch!!!!
You do not understand, I do not have 3 working days, as you now cancelled my active credit card, still with a ZERO balance, that I use to access my saving account? I do not have another 7 and a half hours to go and sit in the branch!!!!