"Sorry we can't help you "

<p>I was using capitec bank app to buy R40 airtime, but by mistake I dialed an extra zero which made it R400. After I realised, I bought R400 airtime instead of R40. I called the customer care, to reverse the transaction. But unfortunately I was told it was my mistake & even if I logged a complaint I won't succeed. On the end of the call I requested the reference number & the name of the assistant, but the assistant only gave me her first name (Zandile) & refused to give me her last name.</p>