soooooo dissapointed

I'm disappointed by the service I received on the 30/01/2016. I went to a Capetic ATM at Quagga Centre where I tried taking out money from the ATM and the card came out as well as the Slip but the money didn't come out, so I called the Call Centre to report to incidence, first time I called in and spoke to Nthabiseng and she told be that it will take 14 days for my money t be returned back to me and she dropped the phone on me as we were still talking, I called in again a few minutes later and spoke to Zikhona she was rude and she told me that it will take 7 days for the money to be returned to me, confused as I was because now I didn't know which was correct I went to the branch yesterday 31/01/2016 to enquire there and I was send back because their systems were offline, mind you I don't have enough money on you the money I was withdrawing didn't come out, I was told that I needed to come back today at the specific branch were I try to withdraw money from like what the hell where am I suppose to get money now because that was my last money now I have to catch 3 taxis in order to get to the branch <br> I am so disappointed and not impressed with the service I received <br> ***