MR
Mark R

1 reviews | Active since Oct 2017

18 Jun 2018, 09:10

Sometimes the grass is greener on the other side.

Good day To whom this may concern. I recently app**** for a loan at your branch for a car. To my surprise i was declined. I then app**** with Absa and to my surprise i was approved for almost double the amount i originally app**** for at Capitec. Being a customer for a few years i find this hard to understand as im not a customer with Absa but they were willing to assist me with vehicle finance. The one employee Mr Shane Muller changed my view about capitec. The way he went out of his way to assist me and went further than the extra mile for me. I therefore want to let you know that I'm currently in the process of changing over to Absa. You should really look into this matter as a few other customers will also leave. This is the typeof services you expect from your banking facility.

Regards ********** 781 Mark

0
Replies (1)
Capitec Bank
Capitec Bank's reply18 Jun 2018, 11:01
Official

I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank