1 reviews | Active since May 2016
Someone Changed my Mobile App Pin
Yesterday I was on my Mobile App, I had business to do. I logged in from the website and then after logged into my Mobile App to track balances.
This morning I needed to do business on my phone and according to the App my Mobile pin is incorrect. The very same pin I entered yesterday and for years before. How did it change? Most awkwardly??? WHO CHANGED IT??
I want this to be sorted out now. I dont care how you do it! I live 101km away from my nearest branch. So if that means I have to go into the branch to go and change my pin then you will pay me my petrol money to go to Kimberley. I will NOT allow you (your lack of service) to make me put in petrol because you cannot reset my pin via my App.
I await your response
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
It still irks me that I could not log into my app because of an incorrect Password.
This makes me wonder about security?
It still irks me that I could not log into my app because of an incorrect Password.
This makes me wonder about security?
