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andre P

1 reviews | Active since May 2016

11 Aug 2022, 10:13

Someone Changed my Mobile App Pin

Yesterday I was on my Mobile App, I had business to do. I logged in from the website and then after logged into my Mobile App to track balances.

This morning I needed to do business on my phone and according to the App my Mobile pin is incorrect. The very same pin I entered yesterday and for years before. How did it change? Most awkwardly??? WHO CHANGED IT??

I want this to be sorted out now. I dont care how you do it! I live 101km away from my nearest branch. So if that means I have to go into the branch to go and change my pin then you will pay me my petrol money to go to Kimberley. I will NOT allow you (your lack of service) to make me put in petrol because you cannot reset my pin via my App.

I await your response

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Replies (2)
Capitec Bank
Capitec Bank's reply11 Aug 2022, 11:03
Official
Good day Andre
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank
aP
andre P's update11 Aug 2022, 12:50
Reviewer Update
This has, since your reply, been restored/rectified.
It still irks me that I could not log into my app because of an incorrect Password.
This makes me wonder about security?