Solving Complaints
A few days ago, I lodged a complaint against this bank's call centre. I immediately, got feedback, and they have been keeping in contact with me to ensure that the issue is resolved. Im still waiting for a resolution to the problem, but their eagerness to rectify the problem has won me over again. However, I maintain that some members of the calll centre should keep i mind that they are the 1st line of contact when dealing with customer complaints. Also, thank you to Hello Peter for an excellent service
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Capitec Bank's replyOfficial
19 Aug 2019, 15:38Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Wendy, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
I will pass on your kind words to Wendy, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply19 Aug 2019, 15:38
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Wendy, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
I will pass on your kind words to Wendy, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
Best regards,