NM
Nwabisa M
1 reviews | Active since Dec 2025
20 Dec 2025, 08:35
Soft freeze
It's been a over a week since my account had a soft freeze. I submitted the required documents and it was not 'accepted '. I resubmitted the documents with additional information still unacceptable. Right now I have to ask people to step in when there's money in my account! It seems like an auto response to reject my documents. I've been going to banks to resolve it but it seems like No one seems to know what to do or how to resolve the matter. I'm extremely unhappy.
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Replies (4)
Capitec Bank's replyOfficial
20 Dec 2025, 10:36Hello, you are through to Carol ❤️❤️ 🤗
Im so sorry you have experienced this, kindly confirm do you have a case number?
Capitec Bank's reply20 Dec 2025, 10:36
Official
Hello, you are through to Carol ❤️❤️ 🤗
Im so sorry you have experienced this, kindly confirm do you have a case number?
Capitec Bank's replyOfficial
20 Dec 2025, 10:40are we connected?
Capitec Bank's reply20 Dec 2025, 10:40
Official
are we connected?
Capitec Bank's replyOfficial
20 Dec 2025, 10:50It seems like you're busy as you haven't responded to me in a while. I realize you may be occupied, so I'll give you a few more minutes to get back to me. If I don't hear from you in the next 10 minutes, I will need to close this chat. But don't worry, if you still need assistance, there are other ways to reach us:
WhatsApp Support: Our agents are available to assist you on WhatsApp between 6:00 AM and 10:00 PM.
Digital WhatsApp Assistant: Available 24/7, it may be able to help answer your query without needing to speak to an agent. Simply type your query in the chat.
Client Care Centre: You can call our 24-hour Client Care Centre at ***for immediate assistance.
Capitec Bank's reply20 Dec 2025, 10:50
Official
It seems like you're busy as you haven't responded to me in a while. I realize you may be occupied, so I'll give you a few more minutes to get back to me. If I don't hear from you in the next 10 minutes, I will need to close this chat. But don't worry, if you still need assistance, there are other ways to reach us:
WhatsApp Support: Our agents are available to assist you on WhatsApp between 6:00 AM and 10:00 PM.
Digital WhatsApp Assistant: Available 24/7, it may be able to help answer your query without needing to speak to an agent. Simply type your query in the chat.
Client Care Centre: You can call our 24-hour Client Care Centre at ***for immediate assistance.
Capitec Bank's replyOfficial
20 Dec 2025, 10:55We haven’t heard from you in a little while. Should you need additional assistance, please feel free to reach out again by simply replying with the word “Hello” we will be here, ready to help 🤗
Wishing you a wonderful Saturday and an amazing week!❤️🌻
Thank you for contacting Capitec Bank 🌻
Capitec Bank's reply20 Dec 2025, 10:55
Official
We haven’t heard from you in a little while. Should you need additional assistance, please feel free to reach out again by simply replying with the word “Hello” we will be here, ready to help 🤗
Wishing you a wonderful Saturday and an amazing week!❤️🌻
Thank you for contacting Capitec Bank 🌻