So so disappointed

Our entire family banks with capitec for years now. For the first time my husband disputed a huge amount that went to a cellphone company.

Its been 3 weeks. Every time the money gets put back into his account and then immediately gets deducted again. We requested the money be refunded to my account but this was ignored.

As our bank, if we dispute something, with good reason, we expect it to be done. Instead it's been 3 weeks and our children have no food all because this bank cannot process a request correctly. Thanks alot

Now our entire family wants to change banks.