So sick of MBD's terrible service

I have never in my life come across a company like MBD that simply does not care to respond to clients. I was battling to get a settlement letter for 2 months, and evenutally escalated to Capitec, yet they couldnt assist me. I then called MBD monday and stayed on the line for over an hour, got the letter, settled the account and now 2 days later no one has even acknowledged my POP.