So ****ed off at the poor service from this bank

In passing i stopped at the branch to ask whats needed to open an account.Only your id and 3 months bank statement ma'am is what the hostess told me.I go back to the branch and the lady Caroline says the marriage certificate is also needed and and i must come back straight to her.When i come back with a certified copy of my marriage certificate she says no the original.Im so ****ed off.UInitially i was told one thing an dthen another!Must it feel like extracting teeth to open an account