Hellopeter
Share Your Experience
BB
Breyten B

1 reviews | Active since Aug 2011

12 Feb 2026, 09:37

So easy to solve

i have been trying to get my credit card statement from capitec for 3 days. you would think it would be so easy. I have spoken to 2 teamleaders ,several staff, their whatsapp line and even a manager. NO ONE can solve this litte issue. What is it going to take to get a simpel statement. I use to get it on the 7th and it is well past the due date. I am just at my whits end.

0
Replies (7)
Capitec Bank
Capitec Bank's reply12 Feb 2026, 10:36
Official
Hello, you are through to Nonkululeko, Please allow me a few minutes to fami****ize myself with your query.

Best regards,

Capitec Bank
Capitec Bank's reply12 Feb 2026, 10:39
Official
I’m really sorry to hear about your experience. I completely understand how frustrating it must be, especially after speaking to team leaders, staff members, the WhatsApp line, and even a manager — and still not getting the help you need.

Best regards,

Capitec Bank
Capitec Bank's reply12 Feb 2026, 10:40
Official
May you please confirm if were you provided with an incident number?

Best regards,

BB
Breyten B's update12 Feb 2026, 11:04
Reviewer Update
no. check your records. i have made several calls from your app and normal phone and whatsapp
Capitec Bank
Capitec Bank's reply12 Feb 2026, 11:48
Official
Are you still there?

Best regards,

Capitec Bank
Capitec Bank's reply12 Feb 2026, 12:23
Official
Thank you for your patience as I resolved your query. I am going to close our chat now. If you aren't completely happy with the outcome or if you require any more assistance, simply type "chat to an agent" below and we'll gladly help. Have a wonderful day further.

Best regards,

Capitec Bank
Capitec Bank's reply19 Feb 2026, 12:12
Official
Hello Breyten ,With reference to our telephone conversation and email correspondence. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards Capitec Bank

Best regards,