So dissatisfied, disappointed, and oh how *********..unprofessional

This goes to Capitec that uses Experian as their main credit bureau...I was in the bank...spoke to a lady Shantal..and the manager...and they confirm Experian has me as under administration...the more I showed them Experian reply that I'm not under administration...got to chat on their whatsapp....they still don't see it...so who is at fault...capitec I have been a client for years....never went to any other bank...but when I tried to get a credit card from my own bank first I was declined...and I went somewhere else...and was approved...got my credit card at Standard Bank...open a truworths account ...got approved...so who is flipping who...Experian or Capitec..please explain ...as I plan to move my salary to standard bank