LL
LUYOLO L

1 reviews | Active since May 2015

31 May 2015, 16:16

SO DISGUSTED

I am so disgusted by the service I got at Capitec Promenade Mall Mitchells Plain. Its a Sunday 31 May & it was so full inside, stuffy and I was becoming dizzy. I saw they were on number 175 and I was 195 so stepped outside to get some air and disprin. I got back 12:55 and the light in complexion balded guy tells me its closed. So I show him my number and I could still see they on 187 at that moment but he says their system says its 1pm. We have an arguement and ask him 2 call the manager so goes for mins and come now the manager so I show him the time its 13:01 on my watch and had an arguement with the other guy so have been here before 1pm. He says he can't do anything its closed. Other guy also comes now he shows him that its now 13:02 and we saw this guy standing here and arguing with the other guy. He even asked him which watch do you use as my time and that guys time corresponded. He says he can't do anything cz their time says 1pm but told him I was there before 1pm he just said its closed & closed the door. Everyone who was standing by ATM just watched and angered by this saying I should have forced my way. I am so ****ed off as I wasted my Sunday!

0
Replies (1)
Capitec Bank
Capitec Bank's reply02 Jun 2015, 08:42
Official
Hello lupluy001,

Please accept our apologies for the poor service experience you had!

Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank