So disappointed with CAPITEC CREDIT INSURANCE!!! YUCKS!

I sent through retrenchment claim on the 25th of January, they requested additional documentation which was sent through on the 29th of January 2021. Today is the 25th of March and there's been NO UPDATE, NO PROCESSING OF MY CLAIM, NO FURTHER COMMUNICATION from Capitec.

I have called in about 4 times and each agent first claims that they did not receive my documents, then a few minutes

These are the agents I spoke to today which have been of no help whatsoever, especially Tania, who was adamant that there was no communication from me on the 29th January for incident #***9 -Delaney August -Tania Buqwana

I have also mentioned that I do NOT have a retrenchment letter anymore informing me of the company's intention to retrench because I was using the company's laptop and email, which were all handed back to the company on the 15th of December 2020.

I don't understand why Capitec can keep a case opened from January to date and think it's okay to not communicate with a customer, yet we pay significant interests on these loans to ensure that we are covered by the credit insurance. I mean really!!! Oh, and they are so rude and will talk over you without waiting for you to finish talking :(