So disappointed

First of all I'm very disappointed in capitec bank I'm banking with them so I told my mother also to take an account with them so it's was the 14Apriil 2021 my father passes away so my mother needed to send the money for the undertaker to do the funeral so my mother made a mistake changing the numbers in the middle and send the money to the wrong person so we phone capitec to freeze the money,so now we did try to contact the person but the phone is on voicemail so it's almost 3 months now and we still didn't get the money back on Sunday we were at on of the branches in cape Town they tell us that they can't get the person we must go now to small claims court to open a case there but we did make an affidavit at the police station and take it to capitec then they said we must go now to small claims court.so now I don't know what to do my mother do not have any income now and I mean I'm a customer long time with them so I'm considering to change to another Bank rather