DH
Donavin H
1 reviews | Active since Aug 2015
29 Oct 2020, 10:41
Snark & sarcasm from front of line staff - Delmas branch
Delmas branch. Deposit atm down. Go inside branch to ask where else I can do a deposit. To be told, anywhere. Nationwide. When i as again specifically, I am told i can deposit in Cape Town.
I am not told the deposit system is down. Instead i get sarcasm & snark. Waste my time, Insult my intelligence.
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Capitec Bank's replyOfficial
29 Oct 2020, 13:00I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply29 Oct 2020, 13:00
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank