Snail pace Capitec!!

On the 11th November I was woken up by sms’s notifying me of transactions for Uber San Francisco I phoned Capitec straight away and the card was cancelled and then went into the bank and a very helpful gentleman gave me an incident number and told me that it should be resolved within 7 to 15 working days. I then phoned after 9 working days and was then told that the incedent will only be resolved after 30 days as this is their turn around time. This is absolutely ridiculous!! This was money that we have to live in month-to-month so now I am out of pocket. I sent proof via email that I do not know anybody in San Francisco and have never even used UBER. When I went into the bank very helpful gentleman told me that this is a big problem with the bank and they and clients always complains but the bank don’t seem interested in doing anything about it. To wait 30 days for money That was taken out of the account is ridiculous!! at no point did I let the bank know that I was travelling overseas so any overseas transactions should have been red flagged straight away!! I did not receive an OTP on this transaction, I should’ve been in contacted straight away and this transaction should not have been allowed to go through. As soon as this matter has been resolved I will be closing my account. The only helpful person I have encountered has been the gentleman at the branch, call centre ladies have all been short and uninformed.