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Sinenhlanhla C
1 reviews | Active since Jun 2026
11 Jun 2026, 14:24
SMART ID COLLECTION A NIGHTMARE
Im at Capitec gateway currently for my smart ID collection. The line hasn't moved and im sitting here for now 20 minutes 😒 such a disappointment. Collection of ID should be Hella quick since you come into the branch with an SMS already been sent to you. It's less than 20 people that im following I wonder why the process is so slow
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Replies (4)
Capitec Bank's replyOfficial
11 Jun 2026, 14:42Hello, you are through to Zintle,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's reply11 Jun 2026, 14:42
Official
Hello, you are through to Zintle,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's replyOfficial
11 Jun 2026, 14:42I'm sorry to hear that, please ask for a branch manager.
Capitec Bank's reply11 Jun 2026, 14:42
Official
I'm sorry to hear that, please ask for a branch manager.
Capitec Bank's replyOfficial
11 Jun 2026, 14:55It seems like you're busy as you haven't responded to me in a while. I realise you're busy so I'll give you a few more minutes to get back to me and if I don't hear back from you in 10 minutes I'll close this chat. But don't worry, if you still need assistance there are a few ways to reach us:
Our agents are available to assist you on WhatsApp between 6:00AM and 10:00PM
Our digital WhatsApp assistant is available at any time and may be able to help you find the answer you're looking for without needing to speak to an agent. Simply type your query in the chat.
You can call our 24hr Client Care Centre on ***
Capitec Bank's reply11 Jun 2026, 14:55
Official
It seems like you're busy as you haven't responded to me in a while. I realise you're busy so I'll give you a few more minutes to get back to me and if I don't hear back from you in 10 minutes I'll close this chat. But don't worry, if you still need assistance there are a few ways to reach us:
Our agents are available to assist you on WhatsApp between 6:00AM and 10:00PM
Our digital WhatsApp assistant is available at any time and may be able to help you find the answer you're looking for without needing to speak to an agent. Simply type your query in the chat.
You can call our 24hr Client Care Centre on ***
Capitec Bank's replyOfficial
11 Jun 2026, 15:04I understand you might be unavailable at the moment, and that's completely okay. Whenever you're ready to continue our conversation, please know that we're here for you and always happy to assist. Your continued trust means a lot to us, and we truly value you as our loyal client. Looking forward to speaking with you again soon. Thank you so much ❤️
Capitec Bank's reply11 Jun 2026, 15:04
Official
I understand you might be unavailable at the moment, and that's completely okay. Whenever you're ready to continue our conversation, please know that we're here for you and always happy to assist. Your continued trust means a lot to us, and we truly value you as our loyal client. Looking forward to speaking with you again soon. Thank you so much ❤️