MM
Mandy M

1 reviews | Active since Jan 2019

21 Jan 2019, 13:19

Small loan amount declined

Capitec started off as a awsome bank! I took out a rather large loan (in my eyes its large) and its almost paid off! The loan is a 2 year term and almost at a end - i am not a big spender and only apply for loans when in serious need! Now more than a year later i apply for a small loan of R5000 and my bank says no sorry! R5000? such as small amount and i get declined my loan of R37 000 is almost paid off and i get a no sorry. You guys lend money to people that cannot afford to pay it off - i can actually afford to make the premiums with ease each month - and you decline me?

And was told when i can get a loan for up to R90 000 on my profile - so dont go to capitec with hopes.

I get smses and email saying i can increase my credit limit can loan up to R90 000 and i go in for a silly R5000 as i dont have the cash to fix my car and this is what i get. then when i go in a get declined for a small amount.

So please capitec if you read this i dont want a sms or email from you EVER again regarding credit as its a absolute lie.

Regards Mandy

0
Replies (3)
Capitec Bank
Capitec Bank's reply21 Jan 2019, 16:05
Official
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank  
MM
Mandy M's update23 Jan 2019, 13:47
Reviewer Update
Good day i went to Cape Gate CApitec and i was apporved immediatly i checked on the system how the emp;loye took me threw all the stages of verification - Capitec Glen Gary's employee stopped at the screen where you need to enter the amount you want to loan -(obviously the screen has no totals) he never entered the amount just told me nothing shows on the screen thus there is no credit available to me. So now the frustration is with your staff that needs training. I love having capitec as my bank and having your staff members give me a grudge against you is not something i think either of us wants. The gentleman at Cape Gate was so helpful regained my confidence so gratefull for him going back there tomorrow and will surely get his name so he can get a raise :)
Capitec Bank
Capitec Bank's reply24 Jan 2019, 09:01
Official
Good day Mandy


Thank you for the feedback and glad that you were assisted. We have made the branch aware.

Complaint Management
Capitec Bank