WM
Wayne M

1 reviews | Active since Jan 2020

12 Feb 2021, 15:40

SLOW SYSTEMS WITHHOLD YOUR MONEY FOR DAYS

Amazon has done a pre-authorisation amount which was double debited from my account. I have phoned three days in a row and still their system has not released my money. It used to take 1 hour maximum and now 3 days later, they tell me their system is escalating the matter.

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Feb 2021, 17:38
Official
Good day Wayne

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank