Slow service Capitec Eastgate branch

Capitec Eastgate mall they made me wait for 30 minutes sitting without no assistance , the line manager was available and 3 ladies were sitting in their work station without assisting customers, besides me there were other customers waiting for nothing . 30 minutes later my ticket number was called , i asked the lady why she had to make wait for nothing for 30 minutes no explanation , she tells me that she was assisting walk in customers , but that doesn't make sense there were other 2 ladies including the manager they could have assisted. Bas service from the eastgate branch