Slow service

Last week I logged a complaint about the slow pace in which Capitec business bank opens additional accounts. I had a reply and a little bit of action for one day, and then all stopped again. I have just googled the banking rewievs and it seems I am not alone with bad customer service. I probably made a mistake for opening an account here as there seems to be a serious problem wolith client service. Is there anyone at Capitec, willing to do something about this very serious problem? I actually think I need to close the account. Am not prepared to have second grad service!